Galway Executive Travel (“we”, “us”, “our”) operates the website galwayexecutivetravel.ie and provides licensed private hire and executive transfer services in Galway and the west of Ireland. This Privacy Policy explains how we handle personal data when you visit our website, make an enquiry, or book a transfer.
1. Who is responsible for your data?
The data controller for personal data collected through this website is Galway Executive Travel. For privacy questions or requests, contact us at galwayexecutivetravel@gmail.com or +353 86 210 0365.
2. What data we collect
Depending on how you use the site, we may collect:
- Booking details — name, email address, phone number, pickup and drop-off locations, passenger count, route, date/time slot, and any notes you provide for the driver.
- Payment information — payment amounts, booking references, and payment status. Card details are entered on Stripe’s secure checkout pages; we do not store your full card number on our servers.
- Contact enquiries — information you submit through our contact form, including optional booking reference hints.
- Technical data — IP address, browser type, device information, and server logs used for security, fraud prevention, and troubleshooting.
- Cookies and similar technologies — essential session cookies required to operate the booking site and admin functions. We do not use third-party advertising trackers on the public booking pages.
3. How we use your data
We use personal data to:
- process and confirm bookings and payments;
- send booking confirmations, invoices, and service-related emails (for example deposit receipts and balance payment links);
- coordinate drivers and dispatch for your transfer;
- respond to enquiries and provide customer support;
- meet legal, tax, and accounting obligations;
- protect our website, customers, and business from fraud or abuse.
4. Legal bases (GDPR)
Where EU/EEA data protection law applies, we rely on:
- Contract — to provide the transfer you book and process related payments.
- Legitimate interests — to operate our business, improve service quality, prevent fraud, and communicate about your booking.
- Legal obligation — where we must retain records for tax or regulatory purposes.
- Consent — where you voluntarily provide optional information or where consent is required by law.
5. Payment processing (Stripe)
Online payments are processed by Stripe Payments Europe, Ltd. When you pay, Stripe collects and processes payment card data according to its own privacy policy: stripe.com/ie/privacy. We receive limited payment information from Stripe (such as payment status and transaction references) so we can confirm your booking and issue invoices.
6. Sharing your data
We may share personal data with:
- Stripe — to take and reconcile payments.
- Email providers — to send transactional emails (for example booking confirmations).
- Drivers and dispatch staff — only the information needed to perform your transfer.
- Professional advisers or authorities — where required by law or to protect legal rights.
We do not sell your personal data.
7. International transfers
Some service providers (including Stripe and email infrastructure) may process data outside Ireland or the EEA. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses or provider certifications) are used as required by applicable law.
8. How long we keep data
We retain booking and payment records for as long as needed to provide the service, resolve disputes, and comply with tax and legal obligations — typically up to seven years for financial records unless a longer period is required by law. Contact form messages are kept only as long as needed to handle your enquiry.
9. Your rights
Under GDPR you may have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure in certain circumstances;
- restrict or object to certain processing;
- data portability where applicable;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).
To exercise these rights, email galwayexecutivetravel@gmail.com. We may need to verify your identity before responding.
10. Security
We use reasonable technical and organisational measures to protect personal data, including encrypted storage of sensitive credentials, HTTPS for website traffic, and access controls on administrative systems. No method of transmission over the internet is completely secure.
11. Children
Our booking service is intended for adults making travel arrangements. We do not knowingly collect personal data from children under 16 without appropriate parental consent.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be communicated on the website.
13. Contact
Galway Executive Travel
Email: galwayexecutivetravel@gmail.com
Phone: +353 86 210 0365
Website: galwayexecutivetravel.ie